Once your order has been placed, you will receive tracking information via email. Insert tracking number into carriers website to check the status of your delivery. If status says delivered but you have yet to receive your package, promptly check around your porch, any nearby buildings that may have been mistaken for the delivery address, and any areas your package may have been dropped off to. If you are still having issues then please reach out to the carrier before contacting customer service at customerservice@awakeningskincare.com.

Although it is not common, if you ever have an order that is incomplete contact customer service at customerservice@awakeningskincare.com and we will quickly work to resolve your issue.

If you are disappointed with your order for any reason. We have a refund policy page that can direct you on how to resolve most issues.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For more information, please see our Refund Policy for complete details regarding our return policy.

Shipping is automatically calculated prior to submitting your payment information.

Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Please see the list of countries we are shipping to below.

• United Arab Emirates
• Austria
• Australia
• Belgium
• Canada
• Switzerland
• Czechia
• Germany
• Denmark
• Spain
• Finland
• France
• United Kingdom
• Hong Kong SAR
• Ireland
• Israel
• Italy
• Japan
• South Korea
• Malaysia
• Netherlands
• Norway
• New Zealand
• Poland
• Portugal
• Sweden
• Singapore

Great News! If you are interested in receiving wholesale deals, simply write our customer service at customerservice@awakeningskincare.com and we will gladly get stared on the application process.

If you prefer to shop in person, we are distributing to several retailers including: Wild Birds Unlimited, Ikeda's Market, Farm Supply Company Chain Stores and many more of your favori local markets.